---
title: Creating Advantage in the Cement Industry Through Quick Response Time
description: "SLS' success story in the cement industry: creating advantage for our customer through commitment and quick response time"
image: https://blog.slsbearings.com/hubfs/19089984_xxl.jpg
---
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# SLS Blog
# Creating Advantage in the Cement Industry Through Quick Response Time
[](https://blog.slsbearings.com/creating-advantage-in-the-cement-industry)
SLS has a dedicated and vastly experienced team in East Malaysia (Sabah & Sarawak). One of the key industries in East Malaysia is the [cement industry](https://www.slsbearings.com/industries/cement/).
**Customer**
CMS Clinker Sdn Bhd is based in Mambong, Sarawak, providing high quality and steady product supplies for clinker, ready-mix and pre-cast concrete products.
**The Problem**
The customer's 40” conveyor belt snapped on a Saturday morning. They needed 250 meters belt length urgently.
**How SLS Created an Advantage**
The customer contacted SLS’s experienced sales team in East Malaysia and conveyed their urgency.
Due to SLS’s comprehensive stock range, the team was able to offer up to 300 meters ex-stock, which was more than sufficient for the customer’s needs.
The team was able to supply the belt to customer’s site within hours upon customer’s request.
SLS’s conveyor belt splicing team then worked 24 hours round-the-clock to pull up the belt and joint for the customer, ensuring that the conveyor belts were properly installed.
**  **
**Result**
SLS East Malaysia was able to prevent a costly and unscheduled downtime of the plant, which would have led to a potentially critical loss of production and lost revenue.
With SLS’s comprehensive stock range and highly trained and dedicated engineering team, the customer was able to save more than RM$30,000, which was the potential loss if the plant had stopped.
**Cost Benefits to customer:** >RM$30,000
**Creating Advantage For Your Success**
At SLS, we always put the needs of our customers first. Our team of experienced engineers and technical experts are here to help reach your operational goals. To find out how we can help you create an advantage for your business, **[get in touch with us today!](https://info.slsbearings.com.sg/contact-us-page)**
**Find out how SLS has created an advantage in this video:**
by [SLS](https://blog.slsbearings.com/author/slsbearings) on February 11, 2016
categories: [Success Stories](https://blog.slsbearings.com/topic/success-stories)
[1 Comment](https://blog.slsbearings.com/creating-advantage-in-the-cement-industry#comments-listing)
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### Written by [SLS](https://blog.slsbearings.com/author/slsbearings)
[Delivering Greater Reliability and Achieving Higher Performance in the Chemical Industry](https://blog.slsbearings.com/delivering-greater-reliability-and-achieving-higher-performance-cartridge-seal-application-for-a-chemical-company)
In [Success Stories](https://blog.slsbearings.com/topic/success-stories)
.jpg?width=737&name=hockcheong%20(2).jpg)
[Shaft Alignment: Achieving Greater Accuracy for an Engineering & Motor Servicing Company](https://blog.slsbearings.com/shaft-alignment-achieving-greater-accuracy-for-an-engineering-motor-servicing-company)
In [Success Stories](https://blog.slsbearings.com/topic/success-stories)
[Creating Advantage For An Engineering And Maintenance Company](https://blog.slsbearings.com/how-sls-created-advantage-for-an-engineering-and-maintenance-company)
In [Success Stories](https://blog.slsbearings.com/topic/success-stories)
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